churn We got a 30% churn and (eventually) we became Really Happy about it How the disaster of customer churn, soon became a boon. We learnt that 30% of our customers quite disliked our product and only about 15% liked it. We didn't change our product - we changed our customer.
Product Management Product Management in a Post Covid World The world has changed. Like never before. And like all changes, this will lead to trends that will stick. The Financial Meltdown of the previous recession of 2008 had one clear winner in the fast food category - McDonalds.
